Terms and conditions

1. Who we are

SMILEY Mens Wear is a retail menswear shop at 001/1 Kalaimagal Kalvi Nilayam Road, Brough Road, Erode 638001, Tamil Nadu, registered under GSTIN 33MAWPS5146M1ZK. In these terms, "we", "us" and "the shop" mean SMILEY Mens Wear, and "you" means a customer of the shop or a visitor to this website.

These terms apply to purchases made at our counter and to your use of this website.

2. Using this website

This website is an information page for the shop. It lists what we stock, where we are and how to reach us. It does not take orders or payments online.

• Content on this site is for general information and may change without notice.
• The text, layout and images on this site belong to us. Please do not copy them for commercial use without our written permission.
• Do not attempt to disrupt, scrape or gain unauthorised access to the site.

3. Products and display

All items are sold subject to availability at the shop. Stock listed on this website is indicative, not a guarantee that a particular size, colour or design is on the shelf today. Call us before travelling if you need something specific.

Colours on a screen can differ from the actual fabric. Small variations in shade, weave and finish are normal in textiles and are not defects. Size numbers vary between brands, so we recommend trying the garment on in the shop.

4. Pricing, billing and GST

• Prices are as marked on the tag at the counter, in Indian Rupees, inclusive of GST unless the tag says otherwise.
• Every sale is issued a GST invoice. Please collect and keep your bill — it is required for any exchange, alteration or warranty claim.
• If you need the invoice raised against your firm's GSTIN, tell us before we bill the sale. We cannot change the GSTIN on a bill after it is issued.
• Prices may change at any time. The price applicable is the one on the day of purchase.
• Where a tag price is clearly wrong due to a printing or handling error, we may correct it before completing the sale.

5. Payment

We accept cash, UPI, and debit and credit cards. A sale is complete only when payment is confirmed. For card and UPI payments, the transaction is handled by the bank or payment provider and is subject to their terms; we do not store your card details.

Goods placed on hold against an advance are held for the period we agree with you at the counter. Advances on custom or bulk orders are adjusted against the final bill.

6. Exchange and refund

What cannot be exchanged

• Innerwear, vests, briefs, socks and handkerchiefs, for hygiene reasons.
• Garments that have been altered, stitched, washed, ironed, used or damaged after purchase.
• Items sold at a clearance or special discount price, where marked as non-exchangeable at the time of sale.
• Items without the original bill or with tags removed.

Refunds

We exchange goods or issue a credit note; we do not give cash refunds, except where required by law, such as a manufacturing defect that we are unable to replace. Where a refund is due against a card or UPI payment, it is returned to the same payment method and may take the bank's usual processing time.

Manufacturing defects

Bring the garment and the bill to the shop. Genuine manufacturing defects are replaced with the same or an equivalent item, subject to the brand's assessment. Damage from normal wear, wrong washing, ironing or misuse is not a manufacturing defect.

7. Alterations

Basic alterations such as trouser length are offered on garments bought from us, on the terms told to you at the counter. Please note:

• An altered garment cannot be exchanged or returned.
• Alteration timelines are estimates and can extend during festival and wedding season.
• Garments left for alteration should be collected within 30 days. We cannot be responsible for items left beyond that period.

8. Offers and discounts

Sale prices, festival offers, coupons and loyalty benefits are valid only for the period and on the items announced, cannot be combined unless we say so, and cannot be exchanged for cash. We may withdraw or change an offer at any time before a sale is billed.

9. Liability

Our responsibility for any item is limited to the value shown on your invoice for that item. We are not liable for indirect or consequential loss, such as loss of an occasion or travel cost.

Please look after your personal belongings inside the shop. We cannot accept responsibility for cash or valuables left behind or lost on the premises.

10. Governing law

These terms are governed by the laws of India. Any dispute is subject to the jurisdiction of the courts at Erode, Tamil Nadu. Nothing here limits the rights available to you as a consumer under the Consumer Protection Act, 2019.

11. Changes to these terms

We may update these terms from time to time. The version published on this page on the date of your purchase is the one that applies. The date at the top of this page shows when it was last revised.

12. Reaching us

SMILEY Mens Wear
001/1 Kalaimagal Kalvi Nilayam Road, Brough Road, Erode 638001, Tamil Nadu
Phone: +91 73392 77522
GSTIN: 33MAWPS5146M1ZK

Contact the shop